Find an answer about using Candy AI

Read a profile from our catalogue or build an original character, then introduce yourself or a scene. Chat, picture requests and audio use different controls. Opening a prepared story or pack also has its own access conditions rather than creating new media.

AI creates the dialogue for our fictional companions. A photographic face is not evidence of a person typing. The same applies to a digital twin: its familiar name does not give you direct correspondence with the performer it represents.

No. Anime describes an illustrated appearance, while realistic profiles use a different visual presentation. Both involve AI-character responses. Look at each profile's badges and available controls to find the supported experiences rather than inferring them from its style.

Open Guys in the character categories and read the introductions that interest you. If you want a particular voice or media option, check the selected profile. An experience available with one male companion need not be offered by all of them.

Describe who your character is, where the scene happens and one event that invites an answer. For instance, two adult neighbours might be preparing a street exhibition when an unlabelled parcel arrives. Leave the companion a question to respond to instead of outlining every later event.

State the correct detail and return to the last situation you established. Use supported persona or memory settings for facts that recur. Those controls help manage the conversation, but do not mean that every response will recover every saved detail without mistakes.

The five free messages are shared across characters, not provided again for each profile you open. We do not describe the allowance as a daily reset. Check your account's remaining access rather than assuming another character brings a fresh balance.

The published allowance includes one custom character and one generated image. It does not provide repeated creation without limits. Keep these limited actions separate from a timed Premium trial or access to every media experience attached to a paid plan.

The USD offer verified on November 13, 2026 takes $9.99 for the opening month and $13.99 on monthly renewal. Its longer terms collect $26.97 for three months or $47.88 for the year. Confirm the currency, taxes and renewal conditions shown for your purchase.

That figure expresses the annual cost as a monthly equivalent for comparison. Payment still covers the full year at purchase, rather than twelve separate instalments. Review the complete total and the term it buys before confirming the offer.

Premium lists 100 tokens each month and Premium Plus lists 330. Plus also includes additional conversation tools, such as memory slots and cloned chats. Its price is separate, so use your account's Plus offer instead of treating the standard Premium price as a quote.

No. Ordinary paid text and token-funded media are different allowances. A picture, clip, audio action or particular unlock may use tokens. Inspect the charge for the action you actually select, even when you can keep the text conversation going without a message cap.

Subscription allowances are described as monthly allocations even when the paid term is longer. An annual payment does not deliver all twelve monthly balances immediately. The dates for paying a membership and receiving an included allowance should not be treated as one schedule.

Do not rely on indefinite retention of every balance. Check the conditions attached to your membership and any separately purchased tokens. Ask support about the relevant balance before the paid term expires if its treatment affects your decision to cancel.

Check that the intended offer appears in the purchase flow and read the final total alongside renewal terms. A code from elsewhere may no longer be valid or may apply to a different plan, term or first purchase rather than your renewal.

Use a supported image option and describe one visible scene: the character, clothing, pose, setting, light and composition. Review the cost before sending. Compatible details are easier to refine than instructions that require contradictory locations or poses in the same picture.

For a completed picture, identify the most important mismatch and revise that detail first. A lighting or framing change is different from a blocked request or failed action. If nothing was generated, follow the access and generation checks instead of treating it as a visual-prompt problem.

Build Your Video uses the offered character, action, location and partner presets. Its completed clips appear in My Generations. Image-to-video begins from an image and has a separate workflow, so do not assume both routes provide identical inputs or controls.

Check the exact experience you opened for its inputs, duration, resolution and editing choices. One screen's options do not establish what another supports. In particular, a preset-based builder is not proof of a shared set of controls across all video experiences.

No. Candy Shorts contains prepared stories presented as episodes. Choosing one neither records your messages nor asks for a newly generated clip based on them. Check the access attached to that episode rather than assuming a chat allowance also opens it.

Cams uses a simulated room with an AI character, not a human webcam broadcast. A room-like presentation and its messaging controls do not establish that a performer can see you or is personally answering the conversation.

With a supported companion, enter through the profile or the joystick in chat. The action menu is positioned at the lower right. The format needs Premium, and the individual actions available inside it may also spend tokens.

It unlocks the prepared media specified by the item you chose, not a new result made from your description. Read the particular pack's contents, companion and payment or token conditions before confirming access to it.

Inspect the voice-message and call controls offered for that character and your account. Listening to a reply is different from entering a call. Confirm each option's availability and token charge rather than assuming one audio feature includes the other.

Use the rate displayed for the session you intend to start. Three tokens per minute is a documented beta example, not a permanent tariff for all characters or audio actions. Review the current option and balance before entering the call.

Saved dialogue, stored notes and the context currently used by a model have different functions. A recorded thread does not ensure complete later recall. Keep important story facts in your own notes and correct contradictions explicitly when they occur.

These Premium Plus figures describe counts of conversation-management tools. They are not a number of context tokens or a guarantee about the amount of earlier dialogue used in one reply. Saved information and active context should not be treated as the same capacity.

For the supported custom-character setting, the documented change is permanent. Read its confirmation before proceeding and consider whether you only wanted a different tone. The mode control should not be used on the assumption that it is a temporary on-and-off preference.

Look for the proactive-media or image-request controls available in the relevant chat mode. The switches offered can differ by mode and supported character. Choosing a realistic appearance in the builder does not by itself establish which conversation controls you will see.

Our public feature information does not specify a single model used in every conversation. Memory allowances and character-builder versions identify different tools. Neither a slot count nor a V1 or V2 label tells you which language model produces a particular response.

Explain which part needs more detail, such as the character's dialogue, the setting or the reason for a choice. Ask for your own next action to remain unwritten. A length preference can guide the response without defining an exact word count or output limit.

The persona describes your side of the conversation, not the character who replies. Use the companion's available edit controls for its attributes. A persona change should not be assumed to alter that separate definition or every conversation already associated with it.

They are character-builder versions, not names of published chat models. Review the creation or upgrade controls available for that character and read the consequences before confirming a change. The version label alone does not establish the model answering the conversation.

Use the address and sign-in method originally attached to that account. Another email or authentication route can lead to a different account without the history or purchase you expect. Check the match before assuming the records are missing or subscribing again.

Yes, through the browser-based route. Open the web app and add a home-screen shortcut if your browser supports it. A download carrying our branding is not automatically an authenticated package, and the browser option does not depend on installing a third-party APK.

Visit the site with Safari, open Share and select Add to Home Screen. The result is a shortcut to browser-based access. It does not make a new account, alter your membership or install a conversation model that works independently offline.

An internet connection is still needed for replies and generation requests. Seeing a home-screen icon, or opening a saved page without a connection, does not supply an offline AI engine. Reconnect before attempting another message or media request.

First match the current account address and login method to the purchase confirmation. Avoid paying again while that discrepancy remains unresolved. If access is still missing, contact support with the transaction reference and error details, not your password or complete card number.

Note whether loading, login, one conversation or a particular media action fails. Record the wording and time, reload once and try a current browser. A single failed action does not establish a general outage; describe what you actually observed.

The collection stores character bookmarks in the browser. It is separate from account conversations, generated media and purchase records. Clearing local storage can remove those bookmarks without performing the different action of deleting an account or cancelling a membership.

Name the language you want and try a short conversation first. Chat language, navigation labels and voice options are separate choices. Support for written replies in one language does not automatically provide the same language in every interface or audio feature.

Use My Profile, open Settings and subscription details, then choose Unsubscribe and finish the confirmation. Closing the page, clearing cookies or removing a shortcut does not cancel a plan. A refund request is a different process from stopping future renewal.

Cancellation stops the next renewal rather than removing the rest of the term you already purchased. Check the account's access-end date and the conditions for its token balance so you know when access or allowances change.

Provide support with the transaction reference, purchase time and reason. General direct-card purchases have a 24-hour request window and a limit of 20 used tokens. Token-pack purchases and statutory withdrawal have separate conditions. A request is reviewed, not automatically accepted.

Our billing information uses the EverAI name. Compare the statement entry with the receipt, amount and purchase date. A provider can affect the exact descriptor, so include the transaction reference when asking about a charge rather than relying on the name alone.

In My Profile, go to Settings, Danger Zone and Delete Account. Under the deletion guidance, completing that action before renewal cancels the subscription. It does not also request a refund, which needs the separate payment-review process if applicable.

Our privacy terms allow relevant provider processing and safety review. Do not treat a fictional exchange as a place for credentials, financial secrets or private records. An AI-generated reply does not establish that the conversation is inaccessible to the service.

Send support@candymail.ai a clear description with the relevant profile or item reference and the approximate time. Include only the information needed to locate the issue. Avoid redistributing harmful material or adding unrelated private details to the report.