Trust & safety
Manage browser preferences and understand visit measurement
Saved profiles are local browser choices, not conversation copies or a record of your paid balance. When reviewing stored information, distinguish those bookmarks from visit measurement and from data associated with your signed-in account.
Topics in this article
Save a character as a local profile reference
Use the saved entry when you want to reopen a character's profile in this browser. Its purpose is to keep the profile reference, rather than preserve the messages exchanged with that character.
Selecting Save character is only a bookmark action. It does not sign you up for an account, start a paid plan or send a message to the companion.
Check the session and browser that hold the list
Before deleting site data, keep a note of saved profiles you still want to find. That cleanup may clear local bookmarks, and a private-browsing session may discard its choices when it closes.
A saved list on another browser or device may be different. Do not infer from that difference alone that your subscription has ended or a conversation associated with the account has been removed.
Clear preferences without confusing them with account actions
Use browser settings to inspect or clear the stored site preferences. If the device is shared, consider whether you want character bookmarks visible to the next person opening that browser.
Use the relevant account setting if you mean to cancel renewal or remove the registration. Clearing local storage is neither subscription cancellation nor the Delete Account procedure, even if saved choices disappear.
Keep receipts for billing and contact us about personal data
A profile list cannot replace the receipt or confirmation for a purchase. Retain the payment reference needed for a billing question instead of expecting character bookmarks to store the transaction information support requires.
For a question about broader personal-data handling, use our contact route and consider the privacy terms. Keep passwords and recovery codes out of correspondence about browser preferences; they are not needed to explain the issue.
Consider measurement separately from saved-profile storage
We load Google Tag Manager to manage measurement scripts. Requesting that script from Google can send technical visit information, including an IP address and browser details. Additional measurement and cookie use depend on which tags run. Character bookmarks use separate browser storage.
To inspect or remove stored data, open your browser's site-information panel or privacy settings for candyi.app. You can restrict cookies there, although blocking cookies does not necessarily stop every network request. Browser cleanup does not cancel renewal or erase data already processed. Email us about personal-data requests; do not send passwords or recovery codes.
Your questions
Can a browser cleanup remove my saved profiles?
It can, when the selected cleanup includes the storage that holds those bookmarks. Check which cookies and site data your browser is set to remove before proceeding.
Does a cookie cleanup stop future subscription charges?
No. Clear browser data for local cleanup, and complete cancellation in the subscribed account if you want to stop its renewal.
Are character bookmarks a shared collection across my devices?
Treat them as entries stored in the browser where you saved them. Do not expect a cross-device conversation backup or assume another browser will show the same list.