Help center
Ask our team about access, billing or content
Use support@candymail.ai to explain the issue and what you would like investigated or changed. Include the relevant account and feature so your access, payment or content request can be understood without unrelated personal details.
Topics in this article
Describe the feature failure with its account and device
Tell us the browser and device, the account email and the exact message displayed. Include the approximate time and whether it happened with one character or across several features.
Look for the existing result before spending on another generation. If the first result is still missing, identify the character and action so we can distinguish that request from a later attempt.
Identify the charge and the review you are requesting
Provide the payment date, amount and receipt or transaction reference. Make an explicit refund request if that is the outcome you seek; stopping renewal does not submit the refund request.
Limit card-identification information to what is needed for the investigation. A full card number, security code, password or recovery token should never be sent to support as part of proving which payment or account is yours.
Point to the content or information that concerns you
Explain the privacy or content concern and give the account-information or material reference involved. Use a non-sensitive screenshot if sufficient, without attaching private exchanges that have no bearing on what you are reporting.
State the type of concern in the subject so it is not mistaken for a login or billing issue. Send the report directly; making disputed material public is not a substitute for contacting us.
Identify the company and its correspondence address
Our operating company is EverAI Limited, registration C107181.
Postal address: 56 Central Business Centre, Triq Is-Soll, Santa Venera SVR 1833, Malta.
Send account-specific correspondence through the support email. Talking to a character or posting in a public-style room is not an administrative route for reaching the team about your account.
Your questions
Which address receives Candy AI account-support email?
Email support@candymail.ai with the account reference and the issue you need reviewed. Omit passwords and full payment-card information, even when the request concerns access or billing.
Who operates Candy AI and where is the company registered?
Our operator is EverAI Limited, registered as C107181 in Malta. Use the postal details above for company correspondence.
What should I report when my account login fails?
Provide the original sign-in method, registered email, browser, device and exact error. Keep passwords and recovery codes private when sending the details for investigation.