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Choose whether to remove your Candy AI account
Use deletion when you intend permanent account removal, not simply to leave a chat or avoid another renewal. Check the registration you are signed into and keep any records you will need once access is gone.
Topics in this article
Find Delete Account and review the final confirmation
Do not remove an account in an attempt to recover another registration. Verify whose preferences and history you are about to lose; deleting the wrong login will not restore access elsewhere.
- Open the account you intend to delete and check its identity.
- Go into My Profile, then choose Settings.
- From Danger Zone, select Delete Account to open its confirmation.
- Read the confirmation and complete it only when you mean to remove the account permanently.
Prepare for the loss of account history and access
Preferences, usage history and associated information become inaccessible to you through the service after the account is deleted. Treat that loss as permanent, without assuming support can restore the account or retrieve its conversations.
Keep non-sensitive transaction references and receipts for future billing questions. Store any private exports away from public folders, and avoid sending complete chat histories when only a payment needs investigation.
Check whether deletion finished before the renewal date
Successful deletion of an account before renewal also cancels its active subscription. It does not undo a renewal payment that has already taken place, nor does it submit a request to refund that charge.
If you want to keep your account and content, cancel renewal instead. Stopping the next subscription payment and permanently removing account access are different decisions, so choose the action that matches your intention.
Keep legal retention and later payment questions separate
Required transaction and financial records may remain after you can no longer see an account. Account removal is not evidence that every associated record has immediately disappeared, because legal retention duties can still apply.
If a charge follows deletion, contact support with the account email, payment date and relevant confirmation. Use only the requested limited card-identification details when needed for the case; do not send the full number.
Your questions
Where should I go to confirm permanent account removal?
Start in My Profile, continue to Settings, then choose Delete Account in Danger Zone. Check the account and read the confirmation before completing permanent removal.
Does deletion affect a subscription that has already renewed?
Deletion that succeeds before renewal cancels the active subscription, but it does not reverse an earlier renewal charge. A payment already made is not automatically refunded by removing the account.
How do I retain my account but stop the next renewal?
Follow the subscription cancellation steps using Unsubscribe. Complete that process when you want future renewal stopped without deleting account content or losing account access.