Understand your account, conversations and payment choices

Direct company questions to the operator, not the character

Candy AI is run by EverAI Limited, registered in Malta as C107181. Use our listed company details and support contact when you need to identify the operator or ask about business and account matters.

An AI character's answer belongs to a fictional exchange, not a personal correspondence with a performer. It does not arrange an in-person meeting or express a support decision, so consider that distinction before sharing personal details.

Leave real secrets out of an invented scene

Give a fictional role an invented background instead of adding your real address, banking credentials or someone else's confidential history. Those details are not necessary to make the character take part in a scene.

Keep confidential documents out of conversations. A chat is separate from a public profile, but its presentation does not prevent processing or review by the service. Consider the privacy terms when deciding what information to submit.

Check the total commitment as well as the displayed rate

Look at the full term payment, currency, renewal conditions and token allowance before you authorise a subscription. A monthly-equivalent price can describe a longer period collected in one payment, not that smaller amount each month.

Retain the receipt and use the account's cancellation process if you want renewal stopped. Subscription card charges carry the descriptor EverAI; that name does not make the transaction disappear from bank records.

Protect the login and report each issue with its references

Use a password reserved for this account and the login method you registered with. Do not hand credentials to a character, a social account or an unfamiliar app claiming it can unlock Premium.

Send the material's location and the reason for concern when reporting content. For a charge or access problem, identify the relevant account instead. A fictional conversation does not investigate the case or perform administrative changes.

Your questions

Which operator details should I check for Candy AI?

Our operator is EverAI Limited, registered in Malta under C107181. Verify the particular website and payment you are dealing with; a company name alone does not establish that a lookalike site is ours.

Can service providers process a chat that appears private?

Yes, private presentation does not exclude processing by us or our providers. Consult the privacy terms and leave credentials and other unnecessary sensitive details out of your conversation.

Can fictional chat confirm that a billing action has happened?

Check the purchase information, account confirmation or support response instead. An AI character cannot approve a charge or verify that a refund was issued.