Identify a Candy AI payment on your statement

Reconcile the statement with the full purchase total

First establish whether the receipt is for a subscription or tokens. With a longer membership, the statement should be compared with the total for that purchased term, not the smaller monthly equivalent used to explain the offer.

EverAI is neutral wording, not a promise that no financial record exists. Your bank and payment provider retain transaction records. Other payment routes may display a different description, so do not extend the card descriptor to every method.

Find a payment route offered for your purchase

The supported methods include cryptocurrency, credit and debit cards, Apple Pay, Google Pay and bank transfers through routes such as Volt or Pix. Which methods appear is location-dependent; the options available for your own purchase are shown at checkout.

If you want PayPal, a gift card or another particular method, its acceptance by a different service is not enough. Use only a route actually offered in your checkout rather than assuming it will work here too.

Delete an additional card from the saved methods

To view saved methods, follow Profile to Subscription and then Payment Method. The trash control removes an additional method. An active subscription must keep at least one method, so removing an extra card is not the same as removing every option.

A saved-card change does not stop recurring billing. To prevent the next renewal, use the subscription cancellation controls and complete Unsubscribe. Those confirmations change the plan's renewal status; deleting an additional method does not.

Send enough detail to locate an unknown transaction

For an unfamiliar or duplicate charge, send the subscribed email, payment date and amount with a receipt or confirmation. If card identification is requested, limit it to the last four digits; do not send the complete number.

Do not share passwords, banking credentials, card security codes or full card numbers with support. If the payment may be unauthorised, also contact the payment provider using its secure route to discuss the transaction.

Your questions

What is the EverAI entry connected to my Candy AI subscription?

EverAI is the wording used for subscription charges made by card. Identify the corresponding purchase by matching the date and amount to your membership receipt rather than looking for a character's name on the statement.

Where can I tell whether my payment can use PayPal?

Your checkout lists the methods available for the location and purchase. If it does not list PayPal, use another offered method; acceptance elsewhere does not establish availability for this transaction.

Can I stop the subscription by deleting another saved card?

No. Removing an additional payment method updates the stored options, not renewal. Complete Unsubscribe and its confirmations in the subscription settings when you want to cancel the plan.