Memberships
Track where your Candy AI tokens go
A subscriber can reach a zero token balance and still send ordinary text messages. Tokens pay for supported actions beyond that text access, including media and character uses. Understanding the selected action helps explain deductions and whether you need to add to the balance.
Topics in this article
Locate the request behind a token deduction
An image, a clip, character creation, a voice action or a prepared private pack can draw on tokens. Your subscription may provide access to the feature without paying for unlimited activity within it. The action you select determines which balance is involved.
Running out does not end an active subscriber's ordinary text conversations. When tracing a deduction, distinguish a normal message from a request for media or another token-funded action, even when both were initiated during the same chat.
Follow the monthly grant rather than the billing term
Premium comes with 100 tokens each month, and Premium Plus with 330. Buying an annual membership does not deliver all of that year's included tokens together. The payment covers the year, while the token grants retain their monthly schedule.
For a monthly membership, the grant falls on the monthly subscription anniversary. When you expect a new allocation, use that anniversary rather than assuming every payment date represents the same event. Subscription collection and token allocation are separate schedules.
Work out what a pack will buy for your next request
A top-up adds its stated token quantity. How many images, clips or minutes that funds depends on the action prices, not a universal pack-to-output conversion. Read the charge displayed for the particular request or call you are about to make.
Before purchasing the pack, establish its quantity, currency, total and any promotion restrictions in your account. Use those figures alongside the action charge to budget. Another person's discount or an assumed cash value per token does not establish your purchase terms.
Get clarification before saving tokens for a later subscription
If you intend to leave tokens unused beyond the paid period, ask support how that balance will be treated. Identify included tokens and separately bought tokens individually. We do not present automatic carry-over into a later membership as a settled entitlement.
You cannot send tokens to someone else, exchange them for money or apply them towards subscription charges. For a purchase refund, follow the refund-request process too. Cancelling a recurring plan does not lodge that request.
Your questions
How can I run out of tokens before my paid membership ends?
The subscription provides a monthly allocation rather than unlimited media spending. Once it is used, additional image, video, voice or pack actions may need more tokens. Your ordinary paid text access is not the balance being exhausted.
Are the annual plan's tokens supplied as a single yearly balance?
No. Annual billing and monthly token grants remain separate. We issue the included allocation month by month, not as an advance balance covering all twelve months.
Does a token pack tell me how many images I will receive?
The pack specifies tokens, not a picture count valid across every tool. For an image request, read both the stated output quantity and the token charge before you submit it.
What must happen before a referral produces token rewards?
You must be a Premium inviter, and the person you refer must activate a paid Premium subscription. After those conditions are met, each of you receives 200 tokens. Both sides require paid membership; this is not a reward an unpaid account can expect. Read the current eligibility conditions.