Memberships
Cancel the next recurring Candy AI payment
To prevent another subscription renewal, complete the cancellation in the account holding the membership. Leaving the conversation or signing out does not do that. Nor does removing a phone shortcut. The subscription controls, including their final confirmations, are what change renewal.
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Finish the cancellation in the subscribed account
If the paid plan is absent, verify the account and sign-in method used for the purchase. You may have opened a different account. The subscription can only be managed through the account that holds it.
- Enter the account used for the paid membership.
- Select Settings from My Profile.
- In the subscription details, press Unsubscribe.
- Confirm every prompt, then verify that the account shows renewal as cancelled.
Use the confirmation to establish your paid-through date
You retain the rest of the current paid term after cancellation, with the next renewal stopped. That remaining access does not mean the existing payment has been refunded. A refund requires its own request and decision.
Save the final confirmation together with the date access ends. If a charge later needs investigation, these details help show whether cancellation completed before renewal and which membership the payment belongs to.
Request repayment or removal through the appropriate action
A pause is not currently available. When you need a break from recurring payments, cancel renewal. Should you return later, review the plans and terms then available rather than expecting the old membership to have been held.
Use a separate refund request for a payment you want returned, or Delete Account for account removal. Ask support about unused tokens if their treatment after the paid period affects your decision; do not assume all balances behave alike.
Investigate a later charge using the completed status
Opening Unsubscribe is not enough if the session ended before the last confirmation. Return to the subscription details and read the renewal status. A closed tab or interrupted session can leave the requested cancellation unfinished.
Give us the email used for the subscription, the charge date and your cancellation confirmation when requesting help. Leave passwords, full card numbers and security codes out of the message so it contains only the details needed to identify the issue.
Your questions
How do I reach Unsubscribe for my Candy AI plan?
Use the account with the subscription. Go from My Profile to Settings, open the subscription details and select Unsubscribe. Complete the confirmations and verify the final renewal status before leaving the account.
After I unsubscribe, is a refund request still necessary?
Unsubscribe prevents another renewal; it does not start a refund review. To seek repayment, identify the transaction in a separate request. Your access continues for the term already purchased.
Can a membership be paused for a while?
We do not currently offer pausing. Cancel renewal to prevent the next recurring charge, rather than leaving the subscription running while you are away.