Check the conditions for using your Candy AI account

Use personal account access as intended

Protect your credentials and keep account use personal, remembering that companion exchanges are fictional. Cancellation and permanent removal have their own steps, so use the appropriate account control if you decide to make either change.

Apply content rules while considering personal information

Check that a request fits the adult-content boundaries before submitting it, and consider the treatment of any personal information it contains. A conversation's private appearance does not rule out processing by the service.

Separate the full purchase cost from a later payment request

Compare the complete term charge and renewal conditions even when the offer uses a monthly-equivalent figure. Choose cancellation for future renewal, and submit a separate refund request when you want payment review.

Address policy and billing questions to the team

When asking us a question, name the account, content or purchase involved and provide the references needed to locate it. Exclude sensitive material that has no relevance to the question you want answered.

Use support when you need a policy decision or billing confirmation. Even if a character discusses the account, its fictional reply is not a support response and cannot settle those administrative matters.

Your questions

What should I review before sending an image request?

Check consent and content requirements for both supplied material and the intended output. Review the feature's access and token conditions too, along with privacy terms for personal information involved.

Can a reply in chat settle an account-policy or payment issue?

Use the support channel with the relevant account and problem instead. A fictional exchange cannot determine policy, confirm a payment action or change subscription settings.