Find and open your existing Candy AI account

Register with information you control

Choose an available registration option, provide an email address you can access and check that the account details are accurate. Protect the login with a password that is not used on your other accounts.

Use your own payment method and credentials to establish access. A registration sold by someone else, loaned to you or shared between people is not a supported alternative to an account of your own.

Match the login method to the original registration

Choose email and password when that was your registration route. If you used a third-party sign-in option offered by the service, return through that option and account before making another registration.

Compare your purchase confirmation with the email displayed in the open account when paid access is absent. Signing in successfully does not mean that you reached the registration carrying the subscription.

Use recovery controls rather than sharing a password

If you cannot recover your login, email support@candymail.ai from the address you registered. Tell us which sign-in method you used and describe the error. Do not send a password or login code through email, a character conversation or a social message.

If no recovery email appears, check spam filtering and verify the address you entered. Avoid requests from multiple tabs in quick succession, and ask support if you cannot determine which registration has the paid plan.

Distinguish catalogue browsing from signed-in access

Check the account for its chat history, balance and paid features rather than relying on catalogue visibility. You may be looking at public material without having opened the registration that owns those account items.

For a recurring login failure, send the exact error and the browser, device and sign-in method used. Keep passwords, recovery codes and full card numbers out of the support message.

Your questions

What should I check when my paid plan appears to be missing?

Start with the account email and the login method shown by your purchase records. Check for a different registration before trying to solve missing access by buying a second plan.

Which account features can I infer from browsing while signed out?

Some catalogue content may be visible to visitors, but that does not establish access without an account to saved conversations, paid balances or all media features.

Can support investigate without my password?

Keep your password and recovery codes to yourself. Tell us which account and error are involved using the relevant non-secret details, so the issue can be investigated without those credentials.