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Troubleshoot an image request from start to result
Identify whether you lack an image control, received a restriction or got a result with the wrong details. That distinction determines what to check before changing your instructions or spending tokens on another attempt.
Topics in this article
Find the image control and review the access prompt
Check your account entitlement, chosen character and available balance first. Where image mode is supported, open Ask and review Image Generation Toggle; switching that mode off also hides the suggestions for picture requests.
Read the prompt attached to a blurred preview before assuming generation failed. It may be a viewing or content-unlock requirement, rather than a missing image that the account should already be able to open.
Simplify the scene around the detail you want corrected
Choose the most important mismatch and make that visual detail explicit. Keep one setting and one main action, removing conflicting instructions before you request a new version rather than rewriting every element at once.
Review the effect of the last change while accepting that appearance can vary. Adding a long technical parameter list is not a solution when the image tool does not support those settings.
Follow the content boundary on both inputs and results
Use the restriction notice to check the request against our rules. A prohibited subject does not become acceptable through altered spelling or a different description, and attempts to circumvent moderation are not permitted.
Consider age and consent in material you submit as well as what you ask to receive. Having a photograph of someone is not authorisation to create a nonconsensual intimate edit.
Keep the information that identifies a missing generation
Return to the account's generation or collection view to look for the first result. Record its quantity, character, approximate time and any error before you start a further request that spends tokens.
If you need help, send support the relevant status or balance screenshot. Keep private and disputed material out of public posts; showing that a request failed does not require redistributing the content.
Your questions
How can I refine an image that ignored the requested outfit?
Make the clothing instruction explicit and remove competing scene details. Adjust that mismatch first rather than replacing the entire prompt; visual details can still differ in the next result.
How do I restore image suggestions in a supported chat?
Open Ask and check Image Generation Toggle. Enabling it restores that image mode, while other paid media features retain their separate access conditions and controls.
Can I use a new description to get around an image restriction?
No. Choose material permitted by our content rules. Rewording the same prohibited subject to avoid moderation does not change the restriction.