Experiences
Explore a character's Private Content pack
Find the pack offered for a companion in your Candy AI account and read what it contains. Private Content provides access to prepared media at the stated charge, rather than asking a tool to generate something new for you.
Topics in this article
Existing content and fresh generations
A pack contains media already offered on a profile, unlike a picture or video requested from a generation tool. Its unlock does not necessarily create anything in response to the latest scene in your chat.
Identify the offer before accepting it. Still-image packs, individual clips, story episodes and interactive scenes serve different purposes. Access to one format should not be read as permission to open the other experiences too.
The pack price and your allowance
A membership can make the feature available without covering every pack's charge. The token price may be greater than the allowance supplied by your plan, so compare the chosen pack with your available balance before unlocking it.
Make sure the item and charge are the ones you intended. If your token balance falls after an unlock, compare the spend with that media action rather than attributing it to ordinary written conversation.
What the name does not promise
Private Content is the name of a media feature, not a promise of end-to-end encryption or exclusive access to your conversation. Our privacy information sets out the relevant terms for handling data.
The sharing and usage rules still apply after a pack is unlocked. Opening its images or videos does not permit claiming them as your own work or using another person's likeness commercially.
When an unlock is not visible
Confirm that you have selected the intended companion and are using the right account. Keep the pack name, approximate time you chose it and any error message so our support team can identify the access problem.
Ask our team to investigate before buying the same pack again. Send a screenshot illustrating the missing access or balance issue instead of a complete private conversation unrelated to that purchase.
Your questions
Are all private packs covered by my Premium subscription?
Some packs carry their own token charge rather than being included with Premium. Use the price displayed for your chosen pack when deciding whether to confirm the unlock.
Does unlocking a pack respond to an image prompt?
The unlock opens prepared content. It is not a request to generate a picture from your description; for that, choose a supported image-generation tool in your account.
Does the Private Content label guarantee encryption?
The media feature's name does not establish end-to-end encrypted chat. Read our privacy information for the applicable data-handling terms and any service-provider access.